Return Policy

Returns

You must return your items within 7 days from the day you receive your package. Please DO NOT simply send your return package back to our HQ without notifying us via e-mail first, return steps are below. Eden Sky will accept returns within 7 days if the items are returned in their original packaging with all tags attached, unworn. Please note that ALL online returns must be processed via our Customer Service Center via e-mail and not at our stores. 

Processing

- Original shipping charges are non-refunable 
- Refunds will be processed upon delivery of item, once the item is determined “unworn”  
- Questions? We're happy to help. Please e-mail us at hello@edensky.com

Final Sale Items

 Sale Items, Jewelry, Rhinestones, Furs, Shoes (only for exchange in size if NOT worn), and any form of Lingerie.

Want to return your item? Here are some easy steps:

1. Please e-mail hello@edensky.com with "RETURN" followed by your Order Number.
2. Our team will get back to you as soon as possible.
3. Please note: Return shipping costs are the customer's responsibility. We recommend shipping packages back with a tracking number. Lost packages will not be given return credit.

Received the wrong item/damaged item?

We are so sorry. This rarely happens, but if it does, we apologize in advance for the inconvenience. Please e-mail us at hello@edensky.com and we will be happy to help you resolve this problem!