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Return Policy

Returns

You must return your items within 7 days from the day you receive your package. Please DO NOT simply send your return package back to our HQ without notifying us via e-mail first, return steps are below. Eden Sky only allows store credit or an even exchange ONLY if the items are returned in their original packaging with all tags attached. Please note that ALL online returns must be processed via our Customer Service Center via e-mail and not at our stores. 

 

Processing

- Original shipping charges are non-refunable 
- Online Store Credit will be issued for returns. We will e-mail you a E-Gift Card that can ONLY be used online at our website: www.edensky.com
- Any purchase amounts that exceed the value of the E-Gift Card will require an additional method of payment for the remaining balance due.
- E-Gift Cards never expire and is provided in U.S. Dollars. 
- Questions? We're happy to help. Please e-mail us at hello@edensky.com

 

Final Sale Items

E-Gift Cards, Sale Items, Jewelry, for obvious hygiene reasons: Cosmetics, Bodysuits, Swimwear, Undergarments, Shoes (only for exchange in size if NOT worn), and any form of Lingerie.

  

Want to return your item? Here are some easy steps:

1. Please e-mail hello@edensky.co with "RETURN" followed by your Order Number as the subject, ie: "RETURN #1012"
2. In the body of the e-mail, please let us know the item you are returning by the Item Title (ie: "Eli Dress"), the reason for your return, and we would be happy to help you.
3. Our team will get back to you as soon as possible so hold on! 
4. Please note: Return shipping costs are the customer's responsibility. We recommend shipping packages back with a tracking number. Lost packages will not be given return credit.

 

Received the wrong item/damaged item?

We are so sorry. This rarely happens, but if it does, we apologize in advance for the inconvenience. Please e-mail us at hello@edensky.com and we will be happy to help you resolve this problem! 

 

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